Dear Mr. Handy,
Recently your company
installed a new heating system at my residence. We have been enjoying its operation since it was installed.
I am writing to you and your company to thank you and to express my sincere appreciation for the manner in which this entire transaction transpired. I have been in the service industry (different industry) for my entire life and I know good service when I see it. I was very pleased with the professionalism of all of your staff, beginning with Mr. Kelly Bailey, your sales representative, and especially your installation crew: Nick, Jerry, and Bob. They had some serious challenges working within a rather small, confined area, but they seemed to take it in stride and diligently worked to make the system fit very nicely into the small space that it was.
Your staff answered each of my questions and addressed each of my concerns to my complete satisfaction. The completed installation is very nicely done - not at all sloppy as could have been the case. They were also very conscientious to ensure that they did not leave behind a dirty mess for us to clean up. My spouse and I both noticed and really appreciated that extra effort as well. So, please pass my thanks along to each of these guys for the fine job that they did!
- Most appreciatively, J.G. | Mount Vernon